Return & Refund Policy

At JazzBabyCo, every order is carefully prepared especially for you. As many of our products are personalised, we follow a limited return and refund policy.

No Cancellation

Once an order is placed, it cannot be cancelled.

As our products may be personalised and prepared specifically for each order, we begin processing orders after confirmation.

Please make sure your product selection, size, personalisation details and other order information are correct before placing your order.

Personalised Products

Personalised products such as name plaques, personalised dresses, birth frames, milestone plaques and customised gifts cannot be returned or exchanged simply due to a change of mind or incorrect details provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery.

Please send:

• Order number

• Clear photos/videos of the product

• Photos/videos of the packaging

• A brief description of the issue

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Non-Personalised Products

Eligible non-personalised products may be considered for return or exchange only if they are unused, undamaged and in their original packaging.

Please contact us within 48 hours of delivery to request a return or exchange.

Shipping Damage

If your package arrives visibly damaged, please take photos/videos of the package before opening it and contact us immediately.

Refunds

If a refund is approved, it will be processed to the original payment method. Processing time may vary depending on the payment provider.

Shipping charges are generally non-refundable, unless the issue is due to an error on our part.

Contact Us

For any return, replacement or refund-related queries, please contact us on:

WhatsApp: 8848489676

We’re always happy to help make your JazzBabyCo experience a special one. 🤍